HTC Responds To Concerns Of One S And EVO 4G LTE Designs

The HTC One S is no doubt an impressive phone, especially with it’s innovative casing featuring HTC’s Micro Arc Oxidation. While the technology is impressive in theory, it hasn’t quite held up in reality. You may recall how we recently highlighted the technology is not only flawed, but highly susceptible to cosmetic wear. After some time, owners of various devices expect to have a chip or two as that’s part of life, but when you have a device touting HTC’s technology on top of owning it for just a few weeks, you have a serious problem at hand. That’s why owners have taken to the streets— err… web and unleashed a serious outcry highlighting how serious of a problem this is for HTC. We know that HTC is now aware of this and plans to take immediate action:

“HTC is committed to delivering a high quality product and great experience for all our customers. There have been a few, isolated reports of this issue. The finish on the One S was laboratory tested as being at a hardness similar to ceramic. While that’s hard, it doesn’t mean it’s impossible to damage. Regardless, HTC takes quality very seriously and are providing all customers with an immediate fix and we are implementing some small changes to ensure customers do not experience this issue in the future”.

HTC plans on making good the negative press it was received for the serious defect of the One S. The “immediate fix” apparently is allowing owners of the device to return the phone from where it was purchased. Moreover, HTC has responded to a handful of owners who may have reached out and express their displeasure. A prospective buyer for the upcoming HTC EVO 4G LTE smartphone expressed his concern of the phone’s back after what he’s seen on other One S devices. Check out this response from HTC for example:

“Dear (NAMED REMOVED),

Good afternoon, (Named Removed). First, we are very happy that you are apart of our HTC family. Like you, we also are very thrilled about the up and coming EVO 4G LTE device. This year HTC is really trying to focus on the quality of our devices, by the release of the One Series, the new flagship device for HTC. The EVO 4G LTE is Sprint’s version of this flagship device. I would like to thank you for your feedback concerning the aesthetic decisions pertaining to the back cover. Some of HTC’s design decisions in this regard were to produce a very durable and strong back cover, that allows for both a nice feel in your hand. I want you to know that your feedback is very valuable to us, and all of our emails are read by HTC, as well as our consumer satisfaction surveys as well. A really awesome way for us to have your feedback reiterated is by your participation in our feedback survey. This survey can be found at: [Only registered users can view links. ]

I don’t have any information at this time as to whether a matte option for the back cover will be available. However, I am very happy to provide you with the link to the published specifications of the device: [Only registered users can view links. ] . You will notice there is an active link on this page to sign up for information on the phone. I must say, it is a pleasure to read your delightful email today. If you would like any additional assistance, or ever need any technical help with your device, don’t hesitate to email us, or call us at 1-866-(NUMBER REMOVED) (6AM-1AM, 7 days a week).

Let me know if I have successfully answered your question, please click here to complete this.

To send a reply to this message, please click here.

Sincerely,

Casey“

It may sound like a typical generic response, but here’s hoping HTC takes serious precautions and doesn’t allow what happened to the first One S owners to the next group of One S owners— including the EVO 4G LTE owners.

Source: The Verge | AC Forums

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